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Did you buy from us or a competitor?
Mark’s Floors Competitor
If you did not buy from us, what could we have done to earn your business?
How did you find us?
Newspaper Movie Theater Internet Referral Other
If referred, by who?
If other, please tell.
Please rate the following items…

Completely
Disagree
Somewhat
Disagree
Neither
Agree or
Disagree
Somewhat
Agree
Completely
Agree
The sales staff is friendly and professional. 1 2 3 4 5 n/a
The sales staff is knowledgeable. 1 2 3 4 5 n/a
The prices are competitive and a good value. 1 2 3 4 5 n/a
The showroom is in excellent condition. 1 2 3 4 5 n/a
The showroom offers a great variety of options. 1 2 3 4 5 n/a
The installers were friendly and professional. 1 2 3 4 5 n/a
The quality of the work performed exceeded expectations. 1 2 3 4 5 n/a
What can we do to improve on any of the above items?

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